Lithia Nissan of Bend

Matt White worked with me very patiently until I found the perfect truck for my daughter. He also bought a red bow for us so that her birthday surprise was extra special. The financing process only took 30 min to complete which I also appreciated as a busy executive. Great team, great dealership. 10/10 customer service and experience.

5 stars for the guys at Lithia Nissan Bend. From sales to service I’ve always had a great experience and have been treated well. When I originally purchased my truck from them, there was an unforeseen issue with the vehicle that wasn’t anyone’s fault. Sometimes those things just happen, but the sales managers took great care of me specifically, Jerome who I understand is over at the Dodge dealership now. They got me into another vehicle that I like even more and made everything square. Zach and the service department has continued to take great care of my truck ever since as well, in fact, I believe since I’ve purchased the truck, the same tech has worked on it. It’s been close to years since I bought the truck so I figure it’s about time I leave them a review haha. Everyone there is super friendly, extremely honest, they’re not gonna try to beat around the bush or tell you what you wanna hear. They are super relatable and anytime. My truck has been in there for service or repairs. They’ve exceeded my expectations. Zach is a great service manager, and knows how to under promise over deliver as opposed to overpromise and under deliver. There are other folks there that I’m sure I’m forgetting, but long story short five stars all day for Lithia, Nissan Bend and I’m not a Nissan fan whatsoever but I will buy my used vehicles wherever they’re going to treat me the best.

Very disappointed with my experience with this dealership. Found a car that I liked, called the dealership to start the process of buying. I was put on hold for 45 minutes without someone even checking in to let me know what they were working on. Finally hung up and called back. The dealership found financing and set up an appt for the next day to sign and drive the car home. We showed up the next day and when we got there we’re told that there was a snag in the financing and we needed to provide some documentation. No big deal, I provided the documentation. The dealership said it should be sufficient and had us sign papers. We spent over 2 hours dealing with this and signing and were told that all we needed to do was drive over and pick up the car next day once they called with the all clear from the bank. Waited over half the day waiting for the phone call. Finally called and was told that we had to provide more documentation, but they were checking around at other banks. Called back a couple hours later to check on financing with no response. Called and talked to the financing guy who stated he was just waiting on approvals from the other banks and would call us the next day to advise of our options. Our sales guy then called from his personal cell and said that there was an issue with our social security number being valid and asked us to confirm. With all of the run around and being told excuse after excuse we found the same car with 10k fewer miles and were approved and got the car within 24 hours after applying. Needless to say this dealership does not seem to know what they are doing.